Shipping and Policies
Shipping
If your order is shipping anywhere within Canada and the total qualifies for free shipping (before taxes and after discounts), we will ship via Canada Post to your shipping address, choosing the most appropriate shipping solution to your address.
We are also happy to offer $5.00 flat rate shipping in Canada for any order under the free shipping offer amount. These will be shipped by Canada Post, using the most appropriate shipping method.
Terms and Conditions for Free Shipping offer & Subscriptions.
- Cancelling items may affect your order's eligibility for free shipping. Please ensure you maintain the minimum requirements for free shipping when adjusting your cart or subscription.
- Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
- The Free Shipping offer may be used in conjunction with other promotions and coupons.
- The offer is subject to change without notice.
Delivery Information
BBCR attempts to ship all products within 2 business from when they are ordered, or if a subscription on the day after your subscription renewal period. BBCR roasts on a daily basis and our goal is to have our coffee arrive to you the absolute freshest it can possible be.
US & International Shipping
BBCR is proud to offer products and shipping to our friends in the US. Please note, we are unable to offer free shipping. We do offer calculated rates, which are based on the total package weight, size and your ZIP. We will always do our best to offer the cheapest, most reliable shipping available. Brown Bag Coffee Roasters would like to thank all our US customers for your support and appreciate your understanding on shipping rates.
Unfortunately, we are unable to ship outside of North America at this time. We hope to offer our products internationally in the near future.
Minimum Orders
BBCR does not have a minimum order quantity, however we urge all our customers to take advantage of our free shipping offer (in Canada) by ensuring your cart value meets the minimum requirement. Our hope is that all our customers take advantage of our free shipping offer to maximize their order value!
Shipping Method
We use Canada Post as our preferred method of shipping on all of our products. Once your order has been marked as shipped and a shipping label created you will receive a notification. With that information you will be able to track your estimated delivery date and time.
Payments
We utilize Shopify Payments, which allows for secure credit card transactions. We also proudly accept PayPal, Google Pay, Apple Pay and Bitcoin. We can also accept and offer direct payments at our studio. Please reach out to us at info@bbcr.ca and a member of our team will reach out to discuss options.
Refund Policy
At BBCR we work tirelessly to source only the best equipment on the market when it comes to coffee. Whether you buy a brewer or an accessory you can be sure that it is the best available and the same equipment we use ourselves.
As a result of our exceptional products, we trust that you are happy with your purchase of coffee, brewing equipment, supplies and other coffee related products from BBCR.
Unfortunately we cannot accept returns on any coffee or equipment. However, we will offer exchanges on equipment should the item be broken in shipment.
We ask you to read all descriptions and make your purchase in good faith, meaning that you are not purchasing with the intention of returning: this is devastating to any small business like ours.
Please email us with any comments, questions and complaints as we are confident that we can work something out. Should you wish to exchange an item to us, after discussing your concerns with our qualified staff, please note that you will be required to ship the item to us in its original package, free from water, at your own cost. We highly recommend insuring the shipment, as you will be responsible for the package until we receive it in good condition. Also note that should you wish to exchange an item after you have used it and have gained approval from our team, you will be assessed a 25% restocking fee.
Please be aware that much of the equipment we sell is ONLY intended for home use. By using it for a purpose other than the one it was intended for; you will void the manufacturer's warranty. If equipment you purchase from BBCR fails prematurely please contact us.
Defective items must be returned with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. We are unable to accept returns without all of these pieces.
To return a defective item, you must contact us via phone or email info@bbcr.ca to obtain a Return Merchandise Authorization Number. You must ship returns via a courier or mail service that provides insurance and tracking. You must also provide BBCR with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items.
Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.
Upon receipt of your return merchandise in the above described condition, we will promptly process it.
Payment and cancellation policy
Please note that our e-commerce web site processes your payment immediately upon submission. In other words, as soon as you submit your order, your Visa or Mastercard will be debited the amount indicated on your receipt.
Orders can be cancelled at no cost to you (within 24 hours of the purchase) providing the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a cancelled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a cancelled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item in good condition. Cancelled orders that have shipped must be returned unopened.
Our back order policy
If we are out of stock on an item that you ordered - whether it is merchandise or coffee - or policy is to hold the order and contact the customer about the delay. You can then decide to make substitutions or delete an item - we will not ship partial orders. On merchandise, we rely on our suppliers to tell us when an item ought to be back in stock - but we have no control over when it might actually arrive.
Manufacturers' warranties
Some specific products offered by BBCR are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be included with the merchandise. Items covered by such a warranty may be returned to the manufacturer as indicated on the accompanying warranty card. As such for any warranty related issues, you must contact the manufacturer directly.
Special note
Prices shown are cash prices in Canadian dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.
Terms and conditions for website usage
Welcome to BBCR's website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBCR's relationship with you in relation to this website.
The term "BBCR" or "us" or "we" refers to the owner of the website whose registered office is 1910 Chemin Pink, Suite 107, Gatineau, Quebec, J9J 3N9, Canada. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without BBCR's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Quebec, Canada.
Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by BBCR and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of BBCR. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, BBCR takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Trademarks
This web site contains third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web site including copyright, trademarks, trade secrets and patent rights are reserved. Access to this web site does not constitute a right to copy or use any of the intellectual property of BBCR or its suppliers.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.