Shipping and Policies

Shipping

CANADA

BBCR is proud to offer the most approachable minimum order value of $49.00 for Free Shipping via one of our economical, tracked shipping partners Canada Wide! Anything below the free shipping threshold, you will be presented with calculated shipping rates in the checkout with our shipping partners.  

All orders will be processed and shipped within 1-5 business days from the time you place it. At certain times of year (e.g. holidays) or for special circumstances (e.g. Canada Post strike), delivery times may change. We do not guarantee fulfillment or delivery times as we do not have control of processing times with our shipping partners.  

    UNITED STATES

    Shipping details to the US are as per the below information. 

    Order Size

    Shipping Rate

    Orders Below $49.00/USD.

    $15.00/USD

    Orders Above $49.00/USD.

    Free


    We will process and ship your order within     4-8 business days from the time you place it with the most economical shipping solution possible.  


    Same-Day Local Delivery

    At checkout if you are within our local delivery area (approximately 50 kms) you will be presented with the option to choose Trexity Local Delivery. Orders over $39.00 will be entitled to free local delivery. If the order is under $39.00 then the same-day local delivery rate is $10.00.

    Please note local delivery is only available from Monday to Friday, and for orders received before 10:00 AM EST.  Same day delivery is not guaranteed as we have no control over our delivery partners availability and schedule.

    Payments 

    We utilize Shopify Payments, which allows for secure credit card transactions. We also proudly accept PayPal, Google Pay, Apple Pay and Bitcoin. We can also accept and offer direct payments at our studio. Please reach out to us at info@bbcr.ca and a member of our team will reach out to discuss options.

    Returns

    Once you receive your order, ensure everything is as requested. If something is missing or incorrect, get in touch with us as soon as you can (info@bbcr.ca). If it was our error, we’ll replace the items as soon as possible at no cost to you. If you decide you’d like to return an item in your order for any other reason than our mistake, you will need to cover the shipping costs of the return. For coffee, returns must be completed within 3 business days of receiving your order. Sorry, but we can’t accept returns on any ground coffee. We also are not able to return any equipment that has been used (unless it is defective).

    Once we receive your returned item, we’ll have a look to verify any damage and will refund the amount via your original method of payment.

    Promos and price adjustment policy 

    Throughout the year, we offer various discounts and promotions. If you purchase an item at full price and a discount comes up, you can request an adjustment if it's within 5 business days of your purchase. Keep in mind: price adjustments are not applicable on purchases that already received a discount/sale/promo; in other words, no double dipping!

    The difference will be issued as an online credit towards your next purchase.

    Payment and cancellation policy

    Please note that our e-commerce web site processes your payment immediately upon submission. In other words, as soon as you submit your order, your Visa or Mastercard will be debited the amount indicated on your receipt.

    Orders can be cancelled at no cost to you (within 24 hours of the purchase) providing the item has not yet shipped. Please call or email us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a cancelled item has not yet shipped.

    If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a cancelled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

    For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item in good condition. Cancelled orders that have shipped must be returned unopened.

    Our backorder policy

    If we are out of stock on an item that you ordered - whether it is merchandise or coffee - our policy is to hold the order and contact the customer about the delay. You can then decide to make substitutions or delete an item - we will not ship partial orders. On merchandise, we rely on our suppliers to tell us when an item ought to be back in stock - but we have no control over when it might actually arrive.

    Manufacturers' warranties

    Some specific products offered by BBCR are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be included with the merchandise. Items covered by such a warranty may be returned to the manufacturer as indicated on the accompanying warranty card. As such for any warranty related issues, you must contact the manufacturer directly.

    Special note

    Prices shown are cash prices in Canadian dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.

    Terms and conditions for website usage

    Welcome to BBCR's website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBCR's relationship with you in relation to this website.

    The term "BBCR" or "us" or "we" refers to the owner of the website whose registered office is 595 rue de Vernon, suite 7, Gatineau, Quebec, J9J 3K4, Canada. The term "you" refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use

    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    You may not create a link to this website from another website or document without BBCR's prior written consent.

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of Quebec, Canada.

    Website disclaimer

    The information contained in this website is for general information purposes only. The information is provided by BBCR and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under the control of BBCR. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, BBCR takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

    Trademarks

    This web site contains third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web site including copyright, trademarks, trade secrets and patent rights are reserved. Access to this web site does not constitute a right to copy or use any of the intellectual property of BBCR or its suppliers.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    • you may print or download to a local hard disk extracts for your personal and non-commercial use only
    • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

    You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.